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Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for choosing MLS Industries. Below is our policy for shipping and delivery to ensure you have a smooth experience.

1. Order Processing

  • All orders are processed within 2–3 business days after confirmation of payment.

  • For OEM or custom / private label orders, processing time may vary depending on formulation and packaging specifications.

2. Delivery Time

  • Domestic delivery (India): Usually takes 7–10 business days to deliver at your doorstep, depending on the destination.

  • For remote or rural locations, delivery may take additional 2–3 days.

  • International orders (exports): Delivery times will depend on destination, customs clearance, and chosen shipping method. We will inform you about estimated times during order confirmation.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on weight, volume, and location.

  • We may offer free shipping above a certain order value of 999.

  • For large bulk / OEM / white-label shipments, shipping costs will be quoted separately.

4. Delivery Carriers

  • We use reputable courier and freight services for all deliveries.

  • For exports, we partner with international logistics providers who ensure proper handling, documentation, and customs clearance.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.

  • You can track your shipment through the courier’s website or via our customer support.

6. Delivery Issues & Damaged Goods

  • Please inspect the package upon delivery. If you find the product is damaged, defective, or not what you ordered, report it to us within 2 days of delivery. Provide clear photos if possible.

  • We will investigate and resolve the issue — either by replacement, refund, or issuing a credit (depending on what’s feasible).

7. Order Delays

  • Occasionally, delays can occur due to unforeseen circumstances (weather, customs, logistics).

  • If your order is delayed beyond the expected delivery period, please contact our customer support and we will assist you in tracing and resolving the delay.

8. Return to Sender

  • If your package is returned to us due to an incorrect address, refusal to accept delivery, or non-collection, we will inform you.

  • Additional shipping charge(s) may apply to re-dispatch the order.

9. Contact for Shipping Queries

If you have any questions about delivery times, shipping charges, or order status, please contact us:

MLS Industries

📍 Phase II, Ricco Industrial Area, Sojat City, Rajasthan – 306104

📞 +91 9461221067

✉️ ccs@mlsindustries.com

10. Policy Updates

MLS Industries reserves the right to update this Shipping & Delivery Policy at any time. Any changes will be posted here and will take effect immediately.